FASHN Status - Incident history

[Apps & API] Issue with media delivery in certain regions

2026-09-21T12:07:10.292Z

Degraded performance · Resolved · API, Web app, iOS app · Started September 21, 2026 at 12:07 PM UTC · Lasted 3 hours

Resolved September 21, 2026 at 3:07 PM UTC

This incident has been resolved.

Investigating September 21, 2026 at 12:07 PM UTC

Users in certain regions, such as India in Pakistan, are currently experiencing irregular slow downloads from our content delivery network.

The team is working on a fix.

Technical issue with user authentication

2026-07-24T11:10:32.589Z

Major outage · Resolved · Web app, iOS app · Started July 24, 2026 at 11:10 AM UTC · Lasted 10 minutes

Resolved July 24, 2026 at 11:20 AM UTC

This incident has been resolved.

Identified July 24, 2026 at 11:10 AM UTC

A problem with an authentication service we rely on is causing login issues, and also blocking authorization for generations.

The team has identified the problem and is working on a fix.

Long generation times

2026-07-24T08:15:21.508Z

Degraded performance · Resolved · Virtual Try-On, Image generation · Started July 24, 2026 at 8:15 AM UTC · Lasted 2 hours and 35 minutes

Resolved July 24, 2026 at 10:50 AM UTC

This incident has been resolved.

Investigating July 24, 2026 at 8:15 AM UTC

We are noticing irregular processing times from several endpoints. The team is aware and investigating the cause to fix.

[App & API] Heavy load on Image to Video

2026-07-22T07:28:03.071Z

Degraded performance · Resolved · Video generation · Started July 22, 2026 at 7:28 AM UTC · Lasted 3 hours and 33 minutes

Resolved July 22, 2026 at 11:00 AM UTC

This incident has been resolved.

Identified July 22, 2026 at 7:28 AM UTC

Long processing times and possible timeouts for Image to Video requests, especially for the 1080p resolution option. The team is working on increasing capacity.

[App & API] Increased generation latency for several endpoints

2026-07-17T15:24:51.189Z

Degraded performance · Resolved · Virtual Try-On, Image generation · Started July 17, 2026 at 3:24 PM UTC · Lasted 50 minutes

Resolved July 17, 2026 at 4:14 PM UTC

This incident has been resolved.

Investigating July 17, 2026 at 3:24 PM UTC

Generations take longer and may timeout. We are currently investigating this incident.

[App & API] Heavy load on servers

2026-07-10T06:22:19.665Z

Degraded performance · Resolved · Virtual Try-On, Image generation, Video generation · Started July 10, 2026 at 6:22 AM UTC · Lasted 5 hours and 49 minutes

Resolved July 10, 2026 at 12:11 PM UTC

This incident has been resolved.

Monitoring July 10, 2026 at 10:45 AM UTC · Operational

We implemented a fix and are currently monitoring the result.

Identified July 10, 2026 at 6:22 AM UTC

There's a technical failure in allocating enough resources to service all incoming requests.

Generations may be slower than usual, across all endpoints.

[App & API] Increased timeouts for Image to Video

2026-06-30T08:57:24.753Z

Partial outage · Resolved · Video generation · Started June 30, 2026 at 8:57 AM UTC · Lasted 41 minutes

Resolved June 30, 2026 at 9:38 AM UTC

This incident has been resolved.

Identified June 30, 2026 at 8:57 AM UTC

This is an issue specifically for 720p and 1080p video. 480p video is unaffected.

The team is working on a fix.

[App & API] Technical issue with Face Reference & Face Swap

2026-06-23T09:38:48.920Z

Partial outage · Resolved · Image generation · Started June 23, 2026 at 9:38 AM UTC · Lasted 41 minutes

Resolved June 23, 2026 at 10:19 AM UTC

This incident has been resolved.

Investigating June 23, 2026 at 9:38 AM UTC

Elevated error rate from any generation using Face Reference. We are currently investigating this incident.

[App & API] Increased error rate for generations using "Face Reference"

2026-06-08T09:25:53.371Z

Degraded performance · Resolved · Image generation · Started June 8, 2026 at 9:25 AM UTC · Lasted 2 hours and 19 minutes

Resolved June 8, 2026 at 11:44 AM UTC

This incident has been resolved.

Identified June 8, 2026 at 10:22 AM UTC

We have identified the issue to be affecting generations that use Face Reference.

Investigating June 8, 2026 at 9:25 AM UTC

We are currently investigating this incident.

[App & API] Service degradation: Increased load may result in delayed generations or occasional timeout errors.

2026-06-05T08:58:19.920Z

Major outage · Resolved · Virtual Try-On, Image generation, Video generation · Started June 5, 2026 at 8:58 AM UTC · Lasted 2 hours and 28 minutes

Resolved June 5, 2026 at 11:26 AM UTC

This incident has been resolved.

Monitoring June 5, 2026 at 11:08 AM UTC · Degraded performance

We implemented a fix and are currently monitoring the result.

Identified June 5, 2026 at 8:58 AM UTC · Partial outage

We have identified delayed response times from a downstream service as the cause of elevated generation latency and intermittent timeout errors. We are working to increase capacity and return the service to normal operation.

It is recommend to temporarily use "Fast" generation mode where possible for a significantly reduced error rate.

This issue doesn't affect tryon-v1.5 and tryon-v1.6 API endpoints.

[App & API] High error rate from several endpoints

2026-06-03T08:56:16.580Z

Major outage · Resolved · Image generation · Started June 3, 2026 at 8:56 AM UTC · Lasted 2 hours and 41 minutes

Resolved June 3, 2026 at 11:37 AM UTC

This incident has been resolved.

Investigating June 3, 2026 at 8:56 AM UTC

We are currently investigating this incident.

Try-On v1.5 & v1.6 are not affected.

[App & API] Service down due to technical issue

2026-06-02T18:15:15.033Z

Major outage · Resolved · API, Web app · Started June 2, 2026 at 6:15 PM UTC · Lasted 8 minutes

Resolved June 2, 2026 at 6:23 PM UTC

This incident has been resolved.

Investigating June 2, 2026 at 6:15 PM UTC

We are currently investigating this incident.

[API] Slow processing and request timeouts in tryon-v1.6

2026-06-02T16:26:40.298Z

Degraded performance · Resolved · Virtual Try-On · Started June 2, 2026 at 4:26 PM UTC · Lasted 1 hour and 58 minutes

Resolved June 2, 2026 at 6:24 PM UTC

This incident has been resolved.

Identified June 2, 2026 at 4:26 PM UTC

We have identified the root cause and are currently working on a fix.

[App & API] Increased error rate for generations using "Face Reference"

2026-05-25T06:36:50.411Z

Degraded performance · Resolved · Image generation · Started May 25, 2026 at 6:36 AM UTC · Lasted 2 hours and 13 minutes

Resolved May 25, 2026 at 8:50 AM UTC

This incident has been resolved.

Monitoring May 25, 2026 at 8:09 AM UTC · Operational

We implemented a fix and are currently monitoring the result.

Investigating May 25, 2026 at 6:36 AM UTC

The pipeline running "Face Reference" is experiencing technical issues; Generations with "Face Reference" can sometimes timeout.

Slower processing times and possible request timeouts in Try-On v1.6

2026-05-07T16:29:28.970Z

Degraded performance · Resolved · Virtual Try-On · Started May 7, 2026 at 4:29 PM UTC · Lasted 1 hour and 19 minutes

Resolved May 7, 2026 at 5:48 PM UTC

This incident has been resolved.

Identified May 7, 2026 at 4:29 PM UTC

Degraded availability in services supporting the Try-On v1.6 pipeline are causing longer than usual processing times. We are working on adding alternative providers as fallbacks to fix the issue and also make it more reliable for the future.

[App & API] Infrastructure Upgrade

2026-04-25T07:57:22.837Z

Under maintenance · Resolved · API, Web app · Started April 25, 2026 at 7:57 AM UTC · Lasted 2 minutes

Resolved April 25, 2026 at 7:58 AM UTC

Upgrade complete.

Monitoring April 25, 2026 at 7:57 AM UTC

We're upgrading pieces of our server infrastructure, downtime expected for a few minutes only.

[API, Try-On v1.6] Technical failure in `auto` modes

2026-04-20T15:49:24.710Z

Partial outage · Resolved · Virtual Try-On · Started April 20, 2026 at 3:49 PM UTC · Lasted 5 hours and 54 minutes

Resolved April 20, 2026 at 9:43 PM UTC

This incident has been resolved.

Monitoring April 20, 2026 at 4:07 PM UTC · Degraded performance

We implemented a fix. Requests will not fail, but will be slower than usual temporarily.

Identified April 20, 2026 at 3:49 PM UTC

A technical issue is causing tryon-v1.6 API requests to fail if you rely on category: auto and garment_photo_type: auto .

The team is working on a fix.

[App & API] Services are down

2026-04-08T07:02:33.307Z

Major outage · Resolved · API, Web app · Started April 8, 2026 at 7:02 AM UTC · Lasted 2 hours and 35 minutes

Resolved April 8, 2026 at 9:37 AM UTC

This incident has been resolved.

Monitoring April 8, 2026 at 9:21 AM UTC

We implemented a fix and are currently monitoring the result.

Investigating April 8, 2026 at 7:02 AM UTC

Our app and developer API are experiencing intermittent failures due to technical issues in a cloud provider we rely on.

[App & API] Heavy load on 'Mode: Quality'

2026-04-03T09:46:38.815Z

Degraded performance · Resolved · Image generation · Started April 3, 2026 at 9:46 AM UTC · Lasted 3 hours and 8 minutes

Resolved April 3, 2026 at 12:54 PM UTC

This incident has been resolved.

Investigating April 3, 2026 at 9:46 AM UTC

Tools that have the Generation Model option of 'Quality' will have a longer than usual processing time for this setting.

Consider temporarily switching to Fast or Balanced for a better experience.

For API users:

generation_mode: fast or generation_mode: balanced in supported endpoints.

[App & API] Long processing times

2026-03-31T08:43:31.271Z

Degraded performance · Resolved · Virtual Try-On, Image generation, Video generation · Started March 31, 2026 at 8:43 AM UTC · Lasted 2 hours and 53 minutes

Resolved March 31, 2026 at 11:36 AM UTC

This incident has been resolved.

Monitoring March 31, 2026 at 11:16 AM UTC · Operational

We implemented a fix and are currently monitoring the result.

Investigating March 31, 2026 at 8:43 AM UTC

Requests are taking a long time to process and may timeout. We're working on a fix.

[App & API] Experiencing technical issues. Services may be temporarily unavailable.

2026-03-27T12:38:23.846Z

Degraded performance · Resolved · API, Web app · Started March 27, 2026 at 12:38 PM UTC · Lasted 17 minutes

Resolved March 27, 2026 at 12:55 PM UTC

This incident has been resolved.

Investigating March 27, 2026 at 12:38 PM UTC · Major outage

We are continuing to work on a fix for this incident.

[App & API] Experiencing technical issues. Services may be temporarily unavailable.

2026-03-27T09:51:37.127Z

Major outage · Resolved · API, Web app · Started March 27, 2026 at 9:51 AM UTC · Lasted 59 minutes

Resolved March 27, 2026 at 10:50 AM UTC

This incident has been resolved.

Monitoring March 27, 2026 at 10:44 AM UTC · Operational

We implemented a fix and are currently monitoring the result.

Identified March 27, 2026 at 9:51 AM UTC

We are continuing to work on a fix for this incident.

[App & API] Try-On and Balanced 4K workflows are under heavy load

2026-03-11T20:10:05.831Z

Major outage · Resolved · Virtual Try-On, Image generation · Started March 11, 2026 at 8:10 PM UTC · Lasted 2 hours and 39 minutes

Resolved March 11, 2026 at 10:49 PM UTC

This incident has been resolved.

Monitoring March 11, 2026 at 8:45 PM UTC

We implemented a fix and are currently monitoring the result.

Investigating March 11, 2026 at 8:10 PM UTC · Partial outage

Requests may temporarily timeout or fail to initiate.

[API] this affects the tryon-max endpoint

Virtual Try On v1.5 and v1.6 API endpoints are down

2026-03-06T14:09:56.940Z

Major outage · Resolved · Virtual Try-On · Started March 6, 2026 at 2:09 PM UTC · Lasted 2 hours and 18 minutes

Resolved March 6, 2026 at 4:28 PM UTC

This incident has been resolved.

Identified March 6, 2026 at 2:37 PM UTC

Technical server issue currently affecting mainly Try On v1.6 and v1.5 API endpoints

Investigating March 6, 2026 at 2:09 PM UTC

We are currently investigating this incident.

Heavy Load on Services

2026-02-25T18:44:46.236Z

Major outage · Resolved · Virtual Try-On, Image generation, Video generation · Started February 25, 2026 at 6:44 PM UTC · Lasted 2 hours and 8 minutes

Resolved February 25, 2026 at 8:53 PM UTC

This incident has been resolved.

Monitoring February 25, 2026 at 8:20 PM UTC

We implemented a fix and are currently monitoring the result.

Investigating February 25, 2026 at 6:44 PM UTC

We are currently investigating this incident.